Role of Communication in Organizational Behavior

Better communication practices can be immediately applied to almost any organization, including government agencies such as the one where I work. Any business project will have issues that can be resolved by collaboration between employees, management, and customers. Often, these issues can be caused or deteriorate due to miscommunication; for instance, a common customer complaint can be addressed through a minor policy change. However, this requires efficient communication between customers and management, with employees who directly contact customers serving as intermediaries. Thus, establishing pathways for this communication, as well as empowering employees to propose potential solutions, can improve the organization’s outcomes.

The single most important factor in organizational behavior, in my opinion, is communication. From the cases in the textbook, many successes and failures can be attributed to some extent or another to communication, be it internal or external. The case of Valve, for instance, shows exceptional company outcomes due to the organization encouraging communication and collaboration between projects (Bauer & Erdogan, 2017). Toyota, on the other hand, shows how limiting communication, particularly between its international branches, can severely impact an organization’s performance (Bauer & Erdogan, 2017).

References

Bauer, T., & Erdogan, B. (2017). Organizational behavior (2nd ed.). Soomo Learning.